Panel Vault Comics / Collector guide
REFUND POLICY.
We want every collector to know what happens if an order changes or something arrives wrong. Here’s how we handle it, from inquiry to delivery.
Before payment
AN INQUIRY ISN’T A PURCHASE.
Adding items to your cart or submitting an inquiry does not charge you, reserve an item, or create a final order. You can change your request while we confirm availability, condition, and the final amount. Payment is requested only after those details are agreed upon and an invoice is sent.
02 / Change of plans
CANCELLATIONS
You can change or withdraw an inquiry before accepting the final purchase terms and paying. For a paid order, contact us promptly if you wish to cancel. Before shipment, we will review whether fulfillment has begun, explain the available refund, and disclose any applicable cancellation fee that was agreed before payment. We do not add an undisclosed cancellation fee. Once shipped, a request is reviewed under the item and delivery sections below.
03 / Something’s wrong
WRONG OR DAMAGED ITEM
If your order arrives damaged, contains a missing or incorrect item, or does not match the agreed description, please inspect the package and its contents promptly and report the issue through your Product Receipt Acknowledgment.
Please complete and return the acknowledgment within 48 hours of confirmed delivery. Clearly describe the issue and, when available, include photos of the shipping box, packaging materials, shipping label, affected item, and any visible damage or discrepancy. If the acknowledgment has not arrived, contact us by email rather than waiting for the form.
We review your report, order records, listing details, and delivery information before determining the appropriate resolution. The 48-hour period helps us investigate promptly; a late report is not automatically dismissed when applicable law or payment-provider rules provide a longer period or remedy. Nothing here limits your right to contact your payment provider about a legitimate dispute.
04 / Before you send it back
RETURNS & CONDITION
Because many comics and cards are individual collectibles, the exact item may not be replaceable. Please contact us before mailing anything back so we can review the issue and give you return instructions if a return is appropriate. Keep the item, its protective materials, and any packaging while we review your request. We will explain any return shipping arrangement before you send it.
05 / Clear resolution
REFUNDS & DELIVERY
Approved refunds go to the original payment method when possible. If we cannot ship an agreed order within the promised time, we will seek your consent to a revised date or cancel and refund the unshipped merchandise as required. If tracking shows a delivery problem, contact us so we can review the carrier record with you. Nothing on this page limits rights you may have under applicable law or through your payment provider.